Secure case submission

Start your account assessment

Create or access your client account before submitting detailed account information and evidence. This keeps future case updates and documents attached to the correct client.

Create a secure client account

Use your own email address and a unique password for HW Meta Support. This is not your Facebook or Instagram password.

Open the six-step assessment

After signing in, return to Start Assessment to submit account context, protected evidence, package selection, and required consent.

Selected issueSpending Limit Problems

Create client account Sign in