Submit your issue
Choose the closest issue category, describe what happened, select a package, and upload relevant screenshots. Consent statements confirm our independence, no-password rule, and outcome limitations.
A documented support process
Every case moves through clear, client-visible stages
From first submission to final guidance, the process is designed to protect access credentials, reduce guesswork, and keep expectations honest.
Evidence and scope check
We confirm that the material is readable, relevant, and sufficient to begin. If something essential is missing, the case portal records a specific request.
Structured assessment
A specialist reviews the restriction scope, affected assets, account-quality notices, billing context, security indicators, and official options visible in the evidence.
Recovery plan
Findings are organised into observed issues, likely causes, corrections, evidence recommendations, warnings, a client checklist, and the safest next step available.
Guided implementation
Where included in the package, support continues through screenshots, screen sharing, or legitimate partner access while the client performs corrections and official review actions.
Outcome and closure
The case records the client-visible outcome. Meta makes the final platform decision, and a closed case never implies that reinstatement was guaranteed.
What we may request
- Redacted screenshots
- Asset reference numbers
- A timeline of relevant changes
- Screen sharing when agreed
- Legitimate partner access when necessary
What we never request
- Facebook or Instagram passwords
- One-time authentication codes
- Backup recovery codes
- Full card or banking credentials
- A security or restriction bypass
What we cannot promise
- Account reinstatement
- A review response deadline
- Approval of a rejected advertisement
- Recovery where no official route exists
- A decision on Meta's behalf
Ready to document the issue properly?
Create a secure case and begin with the evidence you already have.
Start account assessment