Last updated: August 2026
Fees cover professional time and defined deliverables rather than a guaranteed platform outcome. Cancellation before work begins may qualify for review, subject to disclosed gateway costs and applicable law.
Once assessment or another material deliverable has begun, any refund is assessed against the unperformed portion of the agreed scope. Verified duplicate payments and gateway errors are reviewed promptly.
Request a review using the published support address and include the case number and transaction reference. Never send full payment-card details or authentication credentials.
Once assessment or another material deliverable has begun, any refund is assessed against the unperformed portion of the agreed scope. Verified duplicate payments and gateway errors are reviewed promptly.
Request a review using the published support address and include the case number and transaction reference. Never send full payment-card details or authentication credentials.
Questions about this policy?support@hwconcept.ng