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Frequently asked questions
Clear information about access, evidence, timeframes, outcomes, confidentiality, and our independent relationship with Meta.
No. We assess the available information and recommend legitimate next steps, but final account decisions are made by Meta.
No. Never send us your Facebook or Instagram password. Support uses screenshots, screen sharing, or legitimate Business Portfolio partner access.
The delivery timeframe depends on the selected package and completeness of the submitted evidence.
We can assess account-security indicators and guide you through legitimate security and recovery channels.
We assess the account state and document any legitimate review or support paths that appear available.
No. HW Concept is an independent digital advertising support service and is not affiliated with, endorsed by, or officially connected to Meta.
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